This is really bad. Week ago I phoned for auth nr was told to phone africa assist. They wanted a letter from the dr regarding what is wrong with me and what the dr is planning to do. I forwarded those letters as requested. Its for a growth in my shoulder that needs to be removed surgically. They corresponded per email they will get back to me this morning. This afternoon I phoned and the guy said someone from affinity will contact me but he thinks they declined it???? How possible is this for such poor service? As to date I was impressed but after this ordeal I want to cancel this whole thing? They suppose to help me.. what am I then paying for if I cant go for something that might put my health at risk?
We telephonically communicated to you the same day the reasons for us declining your hospital admission and have since provided you with written communication.
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