Friday 26 September 2014

Having not heard a thing


We applied to join Affinity Health on Mon, 20 Jan 2014. After completing information online, we waited for a consultant to call us to discuss the policy & necessary details.

Having not heard a thing by 27 Jan, I called the Customer Care where I was on hold for 16 minutes - no one answered the phone. Out of frustration I redialed & spoke to a sales consultant who assured me the "verification's lady" would call me in 10 minutes. 3 hours later - nothing. I called again to cancel my policy. I spoke to a consultant who told me he would cancel the application. Just after 4pm the "verification's lady" called me & I told her as well that I was not prepared to go further with the application as if this was the service I could expect - I was not interested.

I then sent an email to [Email Removed] and [Email Removed] to ensure the cancellation was again noted. I received an out of office from Carina & then emailed Heidi at Phakama.

TODAY, A DEBIT ORDER FOR R 788 & A FEE OF R 150 WAS DEBITED FRO MY ACCOUNT!!!

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