Contacted the Affinity health consultant

Thank you. This gives us a good feeling and gives us trust in your customer service delivery if needed in the future

ON THE 4TH OF APRIL A CONSULTANT PHONED ME TO GIVE ME MORE INFO ON THEIR PRODUCTS AS PER MY REQUEST.

I WAS HAPPY WITH THE INFORMATION GIVEN TO ME. I WAS ADVISED THAT POLICY DOCUMENTS AS WELL AS MEMBERSHIP CARD WOULD BE DELIVERED TO ME. TO DATE NOTHING HAS BEEN RECEIVED. I SAID THAT ONCE IVE READ THROUGH THE POLICY AND IM HAPPY I WILL BE IN A FINANCIAL POSITION TO JOIN AS FROM jUNE 2014. THIS MORNING MY ACCOUNT WAS DEBITTED AS WELL AS THE ONCE OFF ACTIVATION FEE. WHO GAVE THEM PERMISSION TO DEBIT MY ACCOUNT NOW? THE BEST PART OF ALL IS THAT ABSA BANK CANNOT EVEN REVERSE THE UNAUTHORISED DEBIT ORDERS ON MY BEHALF!!!!!

AFFINITY HEALTH ARE *******!! IF I LOOK AT THE AMOUNT OF COMPLAINTS FOR DEBIT ORDERS BEING TAKEN OFF WITHOUT PERMISSION ONE HAS TO WONDER ON THE INTEGRITY OF THIS COMPANY!!!

We contacted the Affinity health consultant on both occasions (when my brother and mother had to be hospitalized) and he informed us that we should go a hospital, get admitted and claim from affinity depending on the number of days you stay.