Alberton with a possible Appendicitis

I would like to take this opportunity to complain about a product that I personally think where created to pray on people.
My daughter have been a member since May of 2013.
On 14 July 2014 at 16H00 we had to rush my daughter to Casualties at Union

Hospital in Alberton with a possible Appendicitis. SHE WAS IN SEVERE PAIN.
The staff at Union was send from heaven and L*** was made to feel comfortable in no time.

Then the bad news. Affinity was phoned for authorisation for test and admitting her. Well well after more than a year of faithful payments we were told that blood test, sonars and x-rays are for our own account. We had to pay the Hospital and doctor first before the doctor could assist. R2080.
Affinity Heath will admit her but only R11 000 for two days. Yet her membership document states that L**** qualifies for R30 000 for Appendicitis. After lots of stress and worries L*** was transferred to Natalspruit Hospital for the emergency operation. This was 03H00 in the morning. This means L*** was in pain for 11 hours just because Affinity did not want to assist.