Nicky the agent that we could use the doctor

We've been with affinity health for 2 years. only went to the doctor 5 or 7 times in this period. Always nothing major. Then the beginning of the march my husband fell ill. At the doctors offices, they told us the 3 visits last year hasn't been paid, if we want to see the doctor we must first pay our account. He then paid R 803 to the doctor. Then came the medicine and medicross pharmacy told us we must pay everything in full cause they didn't have them on their list. This is after I confirmed with Nicky the agent that we could use the doctor. After he paid the medicine of R 905. We send in all the forms to the agent Nicky who send it on 15/04/2014 to Amelda her contact at affinity. Amelda only then send in the reimbursement form on the 23/04/2013 after I contacted her serveral time. She then said she will call me back. I called again this morning and then she told me sorry they are only paying R 230???? THIS AFTER I SETTLED THE ACCOUNT THEY WERE SUPPOSED TO PAY????. What is this was an emergency and the bill was thousands? Be care full of them guys - they took you money and give you some peace of mind that they are there for you, then when you need them they are now where.

When we registered with affinity we found out they deducted 3 times the registration fee.

It was weekend when we found out and we send them a email. Not 5 minutes later we had a call from their call center to sort out the problem. Unfortunately we missed the call. They left a voice message that they will call back on Monday. And they did so early morning @9H00. All is sorted out.