I can't say I"m surprised - this is the worst company I have ever dealt with.
Got a marketing sms from Affinity Health. Went online, filled in details to get a quotation. After hitting the send button, a policy number came up. I am now signed up just when all I was looking for was a quotation. I then receive email stating on which date I should pay first premium. I have spoken to no one to explain all of this. I then receive another email stating that I have provided the incorrect banking details, I should confirm this by email or fax.
I call the contact centre. To my dismay, I have been signed up as a client, without my acknowledgement or approval. I ask consultant how it came about that I be signed up without my knowledge or approval, he says it must have been a mistake. Without even finishing the conversation, he hung up when I insinuated that this is a ****, signing up people without their consent.
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